Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@bipod.it. If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@bipod.it.

Scroll down to read all the returns policies

Returns

Use this form to request a return for your order. Please enter your details, order number, and a message explaining the reason for your return request or any additional information that may be helpful. Our customer support team will review your request as soon as possible and will get back to you using the contact details you provided.

Order number *

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Return Policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as:

Perishable goods (e.g., food, flowers, plants)
Custom products (e.g., special orders or personalized items)
Personal care items (e.g., beauty products)
We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved.
If approved, you’ll be automatically refunded to your original payment method.

Please remember: it may take some time for your bank or credit card company to process and post the refund.

Customer Support

Still have questions or need help? Reach out to our Customer Support center, we’ll be happy to assist you.

Visit Customer Support